朱雀館 SUZAKU CROSSING

FaQs

Here is a list of Frequently Asked Questions for your reference.
If you have any other questions or inquiries, please contact to the e-mail address as below.

info@suzakukan.jp

FaQs

About Reservation

What should I do if I can only check-in after hours?
Our check-in time is from 15:00 to 20:00. Please let us know in advance if you are to check in after hours.
Can I change reservation contents?
Please contact the site you reserved.
What kind of credit card do you accept?
You may use VISA, UC, JCB, MASTERCARD, American Express, and DINERS.
Can I invite a friend in my room?
You may not have your friend in your room.
Can you issue a receipt? Can you combine the amount of two rooms into one receipt?
Yes, we can. We can also issue a combined receipt.
Five of us want to stay together.
We do not have a single room available for 5 guests, we will need you to stay in 2 rooms of 2 guests and 3 guests respectively.
Can we send a package to the hotel in advance? Or can you send a package?
You can receive packages you sent during 15:00-20:00.
Can we leave our baggage before check-in?
We can keep your luggage from 8:00 am.
We are a group of 4 adults and a child. Would it be OK?
Children under 3rd grade can stay together with the adult.
I can’t seem to use a credit card on the booking website.
You may use credit cards through booking from this website.
Can we choose the room?
You may specify the floor you would like to stay, although it depends on the availability of the rooms.

About Access

Do you have parking spots nearby?
There are about 8 coin-operated parking lots nearby.
For locations, please refer to below website.
https://suzakukan.jp/parking.jpg
I want to know how to access from Kansai International Airport.
Kansai International Airport – JR Limited Express “Haruka” – Kyoto Station.
Or Kansai Airport Limousine Bus – Kyoto Station.
(Change train or bus)
Kyoto City Bus #206 – Senbon Demizu Bus Stop.
Or Kyoto Station – JR Sagano Line Nijo Station – Kyoto City Bus (B buses, except for 15, 58, 69, or Rapid) – Senbon Demizu Bus Stop.
The hotel is within 3-minute walking distance from the bus stop.
For more information, please refer to “Access” page of our website.
Are there restaurants near the hotel?
There are many restaurants nearby. We have restaurant guide in the Tabi Card (Travel Card).
I want to know how to access from Kyoto Station.
Kyoto City Bus #206 – Senbon Demizu Bus Stop
Or Kyoto Station – JR Sagano Line Nijo Station – Kyoto City Bus (B buses, except for 15, 58, 69, or Rapid) – Senbon Demizu Bus Stop
The hotel is within 3-minute walking distance from the bus stop.
For more information, please refer to “Access” page of our website.

About Service and Facilities

I want to know the price and how to book the electric bicycles.
We take reservations through e-mails.
The prices are as follows.
Half-day   8:00 to 14:00    1,000YEN
Half-day   14:00 to 20:00  1,000YEN
All-day      8:00 to 20:00   2,000YEN
Can I rent an electric bicycle after checking out?
You can rent an electric bicycle after checkout.
Do you have rent-a-cycle (cycling rentals) for children?
We apologize we do not have children-sized bicycles available.
Is Tabi Card (Travel Card) available in Chinese?
We do not have it available in Chinese. (Only in Japanese / English)
Do you have a bathtub, refrigerator, and kitchen?
They are available in all of our rooms.
Do you have a place to hang wet clothes for laundry or a drier?
You can hang your clothes to dry either in the bathroom or inside the closet. We do not have a drier available for our guests.
Do you have laundry detergent?
We have laundry detergent with fabric softener. (Free, provided at the front desk)
What kind of amenities do you have and will they be charged if I used them?
All amenities are free of charge for use.
We have shampoo, conditioner, body wash, hand soap, bath salt, body towel, toothbrush, cotton pads, cotton swabs, razor, hair brush, and hair band.
In addition, drip-bag coffee, tea bag, 500ml mineral water are provided for free.
Do you have umbrellas for rent?
We have umbrellas available for rent at the front desk.
We are a group of 4, how would you arrange bedding for us? (The booking website says there are only 2 beds)
For 4 guests, we will provide 2 beds and 2 sets of Japanese futon.
What is the size of your bed? (in cm)
Wide Single
W:114cm  L:198cm  H:46cm

Semi Double
W:126cm  L:198cm  H:46cm

Queen
W:167cm  L:198cm  H:46cm
* The size includes the mattress and futon.